LUNA DENIM SHIRT DRESS
#113 Denim shirt dress with stone embelishment on shoulders
We make every effort to ensure that your Home Delivery is carefully dispatched to you, and we hope you are happy with your purchase.
In any case of discrepancy in terms of wrong/damaged product delivery or you are not happy with your choice, we assist you in replacing your product.
The product bought will only be accepted for replace if the request is initiated within 24 hrs after the delivery and must be returned to our address within a strict 7 calendar days of the date of purchase.
To be eligible for the replacement procedure, your item must be unused and in the same condition (no damage) as received. It must also be in the original packaging. To process your return, we require a receipt or proof of purchase. And then our shipping partner shall arrange for the pickup. However, you will be responsible for paying for your own shipping costs for exchanging your item.
Replacement is only applicable with the amount left after deduction of shipping costs from the last previous item.
Sample Sale, sale items and custom-made items are not eligible for exchange. We do not allow exchanges for jewellery, unless you receive a damaged product due to transit, or a wrong product sent by our team.
In the rare case that you do receive a damaged/wrong product, kindly email a photo of your product within 24 hrs of receiving the order. Email should be sent to firstname.lastname@example.org with the title as Return Request.
Please understand, we will not be able to accept returns if the issue is escalated to us after 24 hrs of delivery.
Cancellation are only accepted if the request is made within 12 hrs of order placed.